Service Level Agreement
Our Commitment to Reliability
Cloud-based infrastructure for reliable performance, transparent reporting, and high availability
High Availability Goal
Our platform operates with a goal of high availability through modern serverless hosting systems.
Incident Response Times
Critical incidents: 15 min response, 1 hour resolution target. High priority: 1 hour response, 4 hour resolution target. Standard: 4 hour response.
Full Transparency
Real-time status page, post-incident reports within 48 hours, and monthly uptime reports. We believe in radical transparency about our reliability.
Service Credits
Transparent Service Policy
We aim to continuously improve our service quality and provide an uninterrupted experience to our users.